Privacy Policy
Last updated: March 31, 2026
Prime Climate Partners Corp. ("Prime Climate Partners," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
We collect information you provide directly to us when you create an account, request a quote, place an order, subscribe to communications, or contact us for support. This includes your name, email address, phone number, mailing address, company name, payment information, and any other information you choose to provide. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders, manage your account, provide customer service and technical support, send transactional communications such as order confirmations and shipping notifications, communicate with you about products, services, promotions, and events offered by Prime Climate Partners, analyze usage trends and improve our website and services, detect and prevent fraud and other harmful activities, and comply with legal obligations. We do not sell your personal information to third parties.
3. Information Sharing
We may share your personal information with third parties only in the following circumstances: with service providers who perform services on our behalf, such as payment processors, shipping carriers, and email delivery services; with manufacturers for the purpose of warranty registration and claims processing; when required by law, regulation, legal process, or governmental request; to protect the rights, property, and safety of Prime Climate Partners Corp., our customers, or others; in connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email or a prominent notice on our website; and with your consent or at your direction. All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure storage of personal information on protected servers, regular security assessments and vulnerability testing, restricted access to personal information on a need-to-know basis, and employee training on data protection and privacy practices. While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve your experience on our website. We use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors interact with our website, and functional cookies that remember your preferences and settings. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, applicable legal requirements, and whether we can achieve those purposes through other means. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. Your Privacy Rights
Under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access your personal information held by us, request correction of inaccurate or incomplete personal information, withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal and contractual restrictions), request deletion of your personal information where no longer required for the purposes for which it was collected, and file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated. To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by Prime Climate Partners through our website and services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we may have collected information from a child under 18, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your province or country where data protection laws may differ from those in your jurisdiction. If you are located outside of Canada, please be aware that information we collect will be transferred to and processed in Canada. By using our services, you consent to the transfer of your information to Canada and the processing of your information in Canada in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice such as sending an email notification or posting a prominent notice on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at support@primeclimatepartners.ca, by phone at 1-844-231-8287, or by mail at Prime Climate Partners Corp., 45 Lancing Dr, Hamilton, Ontario L8W 2Z9, Canada. We are committed to working with you to resolve any complaints or concerns about your privacy.