Question 1

What types of HVAC services do you offer?

Accepted Answer

We provide comprehensive HVAC solutions for residential, commercial, and wholesale clients. Our services include system installations, equipment supply for contractors, bulk equipment orders for dealers, maintenance parts, and custom configurations.

Question 2

What brands and equipment categories are available?

Accepted Answer

Our catalog includes factory-direct access to premium brands across all major HVAC categories: split systems, VRF, rooftop units, heat pumps, furnaces, air handlers, mini-splits, and commercial refrigeration from manufacturers like Carrier, Trane, Daikin, Lennox, Goodman, and Rheem.

Question 3

How quickly can orders be fulfilled and shipped?

Accepted Answer

In-stock items ship within 24-48 hours from our Ontario distribution center. We maintain deep inventory on the top 200 SKUs. Larger commercial orders typically ship within 5-10 business days. All shipments include full insurance and GPS tracking.

Question 4

What warranty and support comes with your equipment?

Accepted Answer

Every unit ships with the full manufacturer warranty (typically 5-10 years on parts and compressor) plus our partner guarantee. We handle all warranty claims in-house and our technical support line is available for installation specs and commissioning procedures.

Question 5

What geographic areas does your distribution cover?

Accepted Answer

We serve all ten provinces and three territories from our primary distribution hub in Ontario, with regional staging facilities in British Columbia and Quebec. Standard ground shipping reaches most urban centers within 3-5 business days.

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